Terms and Conditions
1. Agreement
Complete Home Services Limited trading as Complete Pest Control (“CPC”) agrees to provide Residential Pest Control Inspection and Treatment and/or Sanitisation Services (the “Service”) at the specified areas of the Premises described above for the Fees (plus GST) in relation to the pests (if applicable) described in this document, in accordance with these terms and conditions. Customer’s furniture and equipment are excluded unless explicitly referenced in this agreement for inspection and/or treatment. Additional areas or pests will be subject to a separate survey and proposal.
2. Acceptance of Terms
The Customer’s acceptance of these terms is confirmed by allowing CPC to perform the Service.
3. Fees and Payment
3.1 The Fees set out in this agreement are payable by the Customer to CPC for the Service. Fees are exclusive of GST, which shall be payable in addition to the Fees.
3.2 Fees are payable in advance or on the day the Service is rendered. If CPC is unable to issue an invoice on the day of Service or prior to it, CPC will issue an invoice within 7 days of the Service being completed.
3.3 CPC will provide the Customer with an electronic invoice on the date of the Service. Where the Customer has authorised a credit card, a charge for the Fees will be processed on the day the Service is rendered.
3.4 If the Customer cancels a Service with less than 24 hours’ notice, CPC may charge a cancellation fee equivalent to 25% of the Service Fees.
3.5 In the event that any invoice remains unpaid past its due date, we reserve the right to initiate debt collection procedures. The customer shall be liable for any and all costs incurred by us in the collection of overdue amounts, including but not limited to legal fees, administrative charges, and third-party debt recovery agency fees.
4. Interest on Overdue Amounts & No Deductions
4.1 Interest is payable by the Customer on overdue amounts from the due date until full payment is made at a rate of two per cent (2%) above CPC’s bank overdraft rate.
4.2 The Customer may not deduct or withhold any amount (whether by set-off, counterclaim, or otherwise) from any money owing to CPC.
5. Treatment Effectiveness
5.1 CPC will deliver the Service in a competent and professional manner. The ongoing effectiveness of the pest control treatment depends on the Customer implementing CPC’s recommended hygiene, housekeeping, and property maintenance procedures.
5.2 The Customer acknowledges that treatment effectiveness may be impacted by disturbing treated areas, cleaning/washing treated surfaces, building alterations, renovations, or introducing untreated or infested materials to the property.
6. Pest Inspection and Treatment
6.1 All pest inspections undertaken as part of the Service will be based on a visual inspection only, limited to accessible and visible areas of the premises at the time of inspection.
6.2 Furniture, equipment, fittings, and stock may conceal evidence of pests, which can only be detected when such items are moved.
6.3 The treatment covers only the pests and areas described in this agreement. Any other pests are excluded unless agreed upon in writing by CPC.
7. Advice and Recommendations
7.1 For pest services, CPC’s technician will provide a service report after each visit and offer advice and recommendations to the Customer for controlling and minimising pest activity.
7.2 CPC may terminate this agreement if the Customer fails to implement necessary recommendations to eliminate factors contributing to pest infestations or re-infestations.
8. Access and Safety
8.1 CPC will take all reasonable endeavours to meet all obligations in relation to the Health and Safety at Work Act 2015. The Customer agrees to comply with any requests made by CPC to enable them to meet their obligations in relation to the Health and Safety at Work Act 2015, including providing a safe and appropriate workspace for CPC to conduct the Services.
8.2 The Customer must provide CPC with access to necessary facilities such as water and electricity.
8.3 Before the Service commences, the Customer must inform the CPC technician of any health and safety risks, including the presence of asbestos, disease outbreaks, or viruses.
9. Damage to Utilities
9.1 If service delivery requires drilling or cutting materials, the Customer is responsible for identifying the location of all utility services, including water and drainage pipes, electrical and telephone cables, and gas pipes.
9.2 CPC will exercise due care, but the Customer is liable for any damage to these services unless caused by CPC’s negligence.
10. Indemnity
10.1 To the extent permitted by law, the Customer will indemnify CPC and its Personnel against all claims, proceedings, or costs incurred by CPC due to:
- Any person alleging loss or injury due to improper use of equipment by the Customer or its staff;
- Any reliance on a service or inspection report by any unauthorised person.
11. Force Majeure
CPC shall not be responsible for failure to meet any obligation if the failure results from a cause beyond its control.
12. Privacy and Credit Reporting
12.1 CPC may use and disclose personal information in accordance with its Privacy Policy, available at www.completepestcontrol.co.nz.
12.2 Where credit is provided, CPC may obtain and disclose credit-related information as permitted by law.
13. Consumer Guarantees Act 1993
13.1 If the Customer is acquiring services for personal, domestic, or household use, the provisions of the New Zealand Consumer Guarantees Act 1993 (“CGA”) will apply.
13.2 Nothing in this Agreement is intended to exclude or limit the Customer’s rights under the CGA where applicable.
13.3 If the Customer is acquiring services for business purposes, the CGA will not apply.
14. Liability
14.1 To the extent permitted by law:
- CPC will not be liable for any indirect or consequential loss arising from this agreement;
- Where a claim relates to a guarantee under the CGA, CPC’s total liability is limited to resupplying the Service or covering the cost of resupply;
- CPC’s liability under this agreement will not exceed the Fees received from the Customer.
15. General
15.1 This agreement may only be amended in writing signed by both parties.
15.2 If any provision is illegal, invalid, or unenforceable, it may be severed without affecting the remaining provisions.
15.3 The Customer may not assign its rights under this agreement without CPC’s prior approval.
15.4 This agreement is governed by the laws of New Zealand, and the parties submit to the jurisdiction of the New Zealand courts.
