Terms and Conditions
Additionally, we reached an agreement with CPC, Complete Pest Control, Christchurch Pest Control.
Complete Home Services Limited trading as Complete Pest Control (“CPC”) is a leading provider of Christchurch pest control services. Additionally, CPC agrees to provide Residential Pest Control Inspection and Treatment and/or Sanitation Services. Moreover, they are provided at the specified Premises areas for the Fees (plus GST) related to the pests described. We exclude Customer’s furniture and equipment unless explicitly referenced in this agreement for inspection and/or treatment. Additionally, we will conduct a separate survey and proposal for additional areas or pests.
2. Acceptance of Terms
The Customer’s acceptance of these terms is confirmed by allowing CPC to perform the Service.
3. Fees and Payment
3.1 The Fees set out in this agreement are payable by the Customer to CPC for the Service. Fees are exclusive of GST, which shall be payable in addition to the Fees.
3.2 Fees are payable in advance or on the day the Service is rendered. If CPC is unable to issue an invoice on the day of Service or prior to it, CPC will issue an invoice within 7 days of the Service being completed.
3.3 CPC will provide the Customer with an electronic invoice on the date of the Service. Where the Customer has authorized a credit card, a charge for the Fees will be processed on the day the Service is rendered.
Cancellation Policy
3.4 Cancellation Policy: If the Customer cancels a scheduled Christchurch Pest Control service with less than 24 hours’ notice prior to the appointment.
Therefore, CPC, Complete Pest Control, Christchurch Pest Control reserves the right to charge a cancellation fee equivalent to 25% of the total Service Fees.
3.5 In the event that any invoice remains unpaid past its due date, CPC reserves the right to initiate debt collection procedures. The customer shall be liable for any and all costs incurred by CPC in the collection of overdue amounts, including but not limited to legal fees, administrative charges, and third-party debt recovery agency fees.
3.6 Multi-Visit Services & Refunds: Where a Complete Pest Control Service structure involves or anticipates multiple visits to achieve optimal pest eradication results, the Fee applies to the overall scope of the Service as a single agreement. If fewer visits are required than originally anticipated, or if the Customer elects to discontinue or cancel the Service prior to the completion of all planned visits, no partial or pro-rate refund shall be provided. Furthermore, if additional visits beyond the original scope are deemed necessary by CPC due to unforeseen circumstances, site conditions, or persistent infestation, CPC reserves the right, at its sole discretion, to charge additional fees for such further visits.
4. Interest on Overdue Amounts & No Deductions
4.1 Interest is payable by the Customer on overdue amounts from the due date until full payment is made at a rate of two per cent (2%) above CPC’s bank overdraft rate.
4.2 The Customer may not deduct or withhold any amount (whether by set-off, counterclaim, or otherwise) from any money owing to CPC.
5. Treatment Effectiveness
5.1 CPC will deliver the Service in a competent and professional manner. Therefore, the ongoing effectiveness of the Christchurch pest control treatment depends on the Customer implementing CPC’s recommended hygiene. It aligns with CPC, Complete Pest Control, Christchurch Pest Control standards.
5.2 The Customer acknowledges that treatment effectiveness may be impacted by disturbing treated areas, cleaning/washing treated surfaces, building alterations, renovations, or introducing untreated or infested materials to the property.
6. Pest Inspection and Treatment
6.1 CPC, Complete Pest Control, Christchurch Pest Control inspections specifically are visual and limited to accessible areas at the time.
6.2 Furniture, equipment, fittings, and stock may conceal evidence of pests, which can only be detected when such items are moved.
6.3 The treatment covers only the pests and areas described in this agreement. Any other pests are excluded unless agreed upon in writing by CPC.
7. Advice and Recommendations
7.1 For Christchurch pest control services, CPC’s technician will provide a service report after each visit and offer advice and recommendations to the Customer for controlling and minimizing pest activity.
7.2 CPC may terminate this agreement if the Customer fails to implement necessary recommendations to eliminate factors contributing to pest infestations or re-infestations.
8. Access and Safety
8.1 CPC will take all reasonable endeavors to meet all obligations in relation to the Health and Safety at Work Act 2015. The Customer agrees to comply with any requests made by CPC to enable them to meet their obligations in relation to the Health and Safety at Work Act 2015, including providing a safe and appropriate workspace for CPC to conduct the Services.
8.2 The Customer must provide CPC with access to necessary facilities such as water and electricity.
8.3 Before the Service commences, the Customer must inform the CPC technician of any health and safety risks, including the presence of asbestos, disease outbreaks, or viruses.
9. Damage to Utilities
9.1 If service delivery requires drilling or cutting materials, the Customer is responsible for identifying the location of all utility services, including water and drainage pipes, electrical and telephone cables, and gas pipes.
9.2 CPC will exercise due care, but the Customer is liable for any damage to these services unless caused by CPC’snegligence.
10. Indemnity
10.1 To the extent permitted by law, the Customer will indemnify CPC and its Personnel against all claims, proceedings, or costs incurred by CPC due to:
- Any person alleging loss or injury due to improper use of equipment by the Customer or its staff;
- Any reliance on a service or inspection report by any unauthorized person.
11. Force Majeure
CPC shall not be responsible for failure to meet any obligation if the failure results from a cause beyond its control.
12. Privacy and Credit Reporting
12.1 CPC may use and disclose personal information in accordance with its Privacy Policy, available at www.completepestcontrol.co.nz.
12.2 Where credit is provided, CPC may obtain and disclose credit-related information as permitted by law.
13. Consumer Guarantees Act 1993
13.1 If the Customer is acquiring services for personal, domestic, or household use, the provisions of the New Zealand Consumer Guarantees Act 1993 (“CGA”) will apply.
13.2 Nothing in this Agreement is intended to exclude or limit the Customer’s rights under the CGA where applicable.
13.3 If the Customer is acquiring services for business purposes, the CGA will not apply.
14. Liability
14.1 To the extent permitted by law:
- CPC will not be liable for any indirect or consequential loss arising from this agreement;
- Where a claim relates to a guarantee under the CGA, CPC’s total liability is limited to resupplying the Service or covering the cost of resupply;
- CPC’s liability under this agreement will not exceed the Fees received from the Customer.
15. General
15.1 This agreement may only be amended in writing signed by both parties.
15.2 If any provision is illegal, invalid, or unenforceable, it may be severed without affecting the remaining provisions.
15.3 The Customer may not assign its rights under this agreement without CPC’s prior approval.
15.4 This agreement is governed by the laws of New Zealand, and the parties submit to the jurisdiction of the New Zealand courts.
Frequently Asked Questions (FAQ)
What does the agreement cover and who provides the Christchurch pest control service?
The agreement covers residential pest control inspection, treatment, and sanitation services provided by Complete Home Services Limited.
Additionally, Trading as Complete Pest Control (CPC), CPC delivers professional Christchurch pest control solutions across specified areas of the property.
Fees are agreed, plus GST, in accordance with these terms and conditions.
How are CPC fees paid and what is the 24-hour cancellation policy?
Fees are exclusive of GST and are payable in advance or on the day the Service is rendered via electronic invoice. If a customer cancels a scheduled CPC service with less than 24 hours’ notice, Complete Pest Control reserves the right to charge a cancellation fee equivalent to 25% of the total Service Fees. Multi-visit treatments are sold as a unified service package; if fewer visits are required or if the client stops service early, no partial refunds are provided. If additional visits are required due to unforeseen circumstances, CPC reserves the right to assess and charge supplementary fees.
What factors affect treatment effectiveness for Complete Pest Control clients?
While Complete Pest Control (CPC) delivers services in a professional manner, treatment success heavily depends on the customer following CPC’s recommended housekeeping, hygiene, and property maintenance procedures. Effectiveness can be altered by washing treated surfaces, disturbing treated zones, undergoing building renovations, or bringing untreated, infested items into the Christchurch property.
What is included in a CPC pest inspection and treatment in Christchurch?
All Christchurch pest control inspections conducted by CPC consist of a visual assessment of visible and accessible areas. Items hidden by furniture, equipment, or stock may obscure pest activity. CPC’s treatments apply strictly to the specific pests and property areas defined in the service contract; unlisted pests are excluded unless added in writing.
What are Complete Pest Control’s (CPC) liability limits and legal protections?
CPC’s liability is capped at the total fees received and excludes indirect or consequential losses. Where applicable, residential clients retain rights under New Zealand’s Consumer Guarantees Act 1993 (CGA), under which CPC’s liability is limited to re-supplying the pest service or paying for its re-supply. Late payments accrue interest, and clients cannot withhold payments via set-off or counterclaims.
