🔒 Privacy Policy
Complete Home Services Limited
Trading As Complete Pest Control
Effective Date: 20/05/2024
1. Introduction
At Complete Pest Control, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.
2. What Information We Collect
We may collect the following types of personal information:
- Full name
- Contact details (phone number, email address, residential address)
- Property type and location
- Payment details (when making a purchase or booking)
- Communication history (e.g., phone calls, emails, online messages)
- Any other information you provide to us directly
3. How We Collect Your Information
We collect personal information when you:
- Contact us via phone, email, website, or social media
- Request a quote or book a service
- Use our website (via forms, chat, or cookies)
- Participate in promotions, surveys, or reviews
4. How We Use Your Information
We use your personal information to:
- Provide pest control services
- Respond to inquiries or requests
- Send booking confirmations, updates, and reminders
- Process payments and issue invoices
- Improve our services and customer experience
- Send marketing communications (only if you opt-in)
5. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Trusted third-party service providers (e.g., payment processors, booking systems)
- Government authorities, if required by law
- Contractors or technicians assigned to perform services at your property
6. Data Storage and Security
We store your personal information securely, using reasonable safeguards to prevent unauthorised access, disclosure, or misuse. Your information may be stored electronically or in physical files.
7. Accessing and Correcting Your Information
You have the right to access and request correction of any personal information we hold about you. To do so, please contact us using the details below.
8. Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance your experience and gather anonymous website traffic data. You can manage cookies in your browser settings.
9. Marketing Communications
If you have opted in, we may send you occasional promotions or updates. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
10. Contact Us
If you have any questions or concerns about your privacy, or you’d like to access or correct your information, please contact us:
Complete Pest Control
Email: support@cpcc.co.nz
Phone: 033652111
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
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